Helpdesk to Cyber

1. Read each ticket carefully.
2. Choose one of three routes: normal IT support, ask a clarifying question, or flag to security.
3. Read the explanation before the next ticket.

Ten tickets are drawn from a pool of 30, with all three answer types represented in every run.

Target: Grades 6–12; about 12–15 minutes.

Learning focus: baseline normality, escalation judgement, and the value of asking one more question before over-reacting.

All ticket voices are fictional and kept strictly technical. There are no scenarios involving harassment, bullying, personal distress, or named students.

The end screen includes a Teacher Snapshot that can be captured as a screenshot. Nothing is stored in the browser.